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Shipping & Returns

Shipping and Returns Policies:


FREE SHIPPING


All orders that are shipped to U.S. addresses qualify for free shipping. With free shipping, your order will be delivered 5-8 business days after all of your items are available to ship. We only offer Free Shipping for valid US addresses.


Order Confirmation:


As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.


Order Shipment:


If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.


Damages:


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrive damaged please send photos to info@emartja.com and we will process an insurance claim on your behalf.


Cancellations & Refunds:


All orders cancelled after 48 hours are subject to a $15 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.


Tips:


•  If you live in Jamaica, we advise you to create a Ship Me account @ www.shipme.me. They will give you a US shipping address where you could take advantage of our lowest shipping rates and also use their very low shipping rates to get the item to you.

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